Customer Contact

Website Support located in Naperville IL and offers 24 hours a day, 7 days a week Customer Support By Email. Monday Thru Friday 8:00 AM to 5:00 via phone. Getting you the assistance you need, when you need it most, is our priority. To contact a Customer Care Associate or Technical Support Representative, click the appropriate email address below. In the email window that opens, type your question in the subject line. In the body of the email, please include all the information listed below. We will call or email you with the information you need. Please let us know whether you prefer to be contacted by email or phone (and the best time to reach you).

Product Information

Need some assistance with a product on our website? Our knowledgeable tech support team is standing by.

General Customer Enquiries

Questions about how to use your service? Our Customer Care Associates can give you the answers and will explain any new features that have been introduced. We can assist you in placing your order and help you track your order. Or you can send your feedback to tell us how we are doing. Hostitwise encourages you to email suggestions for additional features or content.

Billing / Cancellation

For all you questions about your bill, considering canceling an order? Please provide us the following information.

Billing Issues

Receipt Number
Detailed description of the billing issue


Receipt Number
Detailed description of the billing issue